FAQ - Rent.is

FAQ

  • play_arrowCan we get a motorhome with an automatic gearbox?

    Yes, for 2017 we have the VW California, a 4×4 automatic camper!

  • play_arrowCan three people share a camper van?

    The smallest camper is only for two people, but we offer wide range of camper sizes, up to 6 people motorhomes.

  • play_arrowAre there any animals that pose a danger on the roads?

    Yes, during summer sheep are running wild all over the country and you have to report an accident to the farmer. On the east side you might (very rarely) encounter reindeer. Of course there are birds and small animals like mice, fox and mink too.

  • play_arrowAre the camper vans equipped with winter tires during winter?

    Yes, all our camper vans and motorhomes is on studded tires during winter.

  • play_arrowMay I drive on F-roads with my camper or motorhome?

    Absolutely not. It is strictly forbidden to drive on F-roads in a camper van or a motor home. One needs a 4×4 to drive on F-roads.

  • play_arrowWhat kind of insurance do you recommend?

    We highly recommend to choose the Premium Insurance Package ( PIP ). There you have all the insurance we offer in one package deal ! The PIP gives you the most cover available with the lowest self risk. For further information, please check our Terms.

  • play_arrowHow big are the beds?

    The size is slightly wider than a double size but not as wide as a Queen size bed and an inch shorter than a Queen size bed. (140 x 200 cm). The Renault Trafic 3 has a slightly bigger bed and it’s 160×200 cm. The beds in our motor homes are the same size or bigger.

  • play_arrowIs it cold during night in the camper or motorhome?

    No, it’s very nice and toasty inside. You regulate how warm you want to have it inside.

  • play_arrowDoes the camper carry a spare tire?

    Yes, always and that includes our motorhomes too.

  • play_arrowAre there any animals that pose a danger on the roads?

    Yes, during summer sheep are running wild all over the country and you have to report an accident to the farmer. On the east side you might (very rarely) encounter reindeer. Of course there are birds and small animals like mice, fox and mink too.

  • play_arrowCan you drink tap water in Iceland?

    Absolutely! We are very proud of our delicious water. Fill up your water bottles at any water tap you come along but do not drink the warm water. Read more: Ten don’t do in Iceland

  • play_arrowWhere do we buy provision for the journey?

    More or less all villages in Iceland have grocery shops but they might not have the cheaper chain stores like Krónan & Bónus.

  • play_arrowI didn’t get a confirmation E-mail. What can I do?

    We automatically dispatch a confirmation E-mail as soon as the booking & payment is done. If you didn’t receive one, check your junk mail. Are you sure you wrote the correct E-mail address? If you haven’t gotten one, please contact us at info@rent.is and include all your information so we can rectify the situation.

  • play_arrowWhen will you charge my credit card?

    If you order directly online, the whole fee is withdrawn from your account. If you want to pay when you arrive, you have to contact the office and pay a 15% confirmation fee and the rest upon arrival.

  • play_arrowCan we use the passenger’s credit card for insurance purposes?

    Yes you can. As long as the owner of the credit card is present during the contract signing!

  • play_arrowDo you offer a refund for an early return of a camper or motorhome?

    No, sorry. We can’t do that!

  • play_arrowWhat time of the year is most suitable for a trip in a camper van or a motor home?

    Well, all seasons we would say. Our campers and motor-homes are made for any weather but not all road conditions.

    Winter has its charm but the weather can be unpredictable so one has to follow the weather reports closely (which is easy since we have free WiFi in all our camper vans) and of course you need to be better prepared with clothing.

    When winter looses it’s grip on Iceland and everything comes alive is a wonderful time to be here too but, like winter, one has to be prepared and the weather can differ drastically in the different areas in Iceland.

    Summer with its eternal light is magnificent. During summer the weather is much more stable but there can be huge differences in temperature in the different parts of the country.

    Fall has some of the fantastic scenerines in combination with stunning light and is a fantastic time to drive around Iceland but bring good rain clothes in case you’d get pounded by heavy rains.

  • play_arrowDo we have to return the car clean?

    Partially. You have to return all the boxes and kitchen & cooking utensils clean. You also need to return the camper with a full tank of diesel.

  • play_arrowCan we get a motorhome with an automatic gearbox?

    Yes, for 2017 we have the VW California, a 4×4 automatic camper!

  • play_arrowWhat additional insurance can I purchase?

    Super Collision Damage Waiver (SCDW)
    Gravel Protection (GP)
    Theft Protection (TP)
    Sand and ash Protection (SAAP)
    Premium Insurance Package (PiP)
    See our terms page to find out more details.

  • play_arrowWhat is not included in the rental price?

    Refueling during your trip. Optional insurances PIP,SCDW, SAAP and GP. Additional driver and food!

  • play_arrowAre the camper vans equipped with winter tires during winter?

    Yes, all our camper vans and motorhomes is on studded tires during winter.

  • play_arrowCan three people share a camper van?

    The smallest camper is only for two people, but we offer wide range of camper sizes, up to 6 people motorhomes.

  • play_arrowCan we sleep in a camper van during winter?

    Yes. We have a very powerful heater in our campers and motorhomes that keeps you nice and warm all night long. Read more: What to pack for winter camping

  • play_arrowWhere can we camp for the night?

    We recommend you use one of the many camping sites all around Iceland . You can order the Camping card when you order your Camper. The Camping card gives you a 28 day pass to 41 camping sites all around Iceland, most of them with facilities like showers, bathrooms and so on. You are allowed to camp for a night almost wherever in Iceland, as long as you don’t camp on private property or pose a danger to others. Do not drive or camp on sensitive vegetation and of course, do not litter! Read more: Camping in Iceland

  • play_arrowWhat kind of insurance do you offer?

    Please check out our terms page

  • play_arrowWhat is included in my rental?

    • Sleeping room and seats for 2 ,3, or 5 people depending on camper rented.. Double bed (140 x 200 cm / 4’7 x 6’6 in) • Two Sleeping bags, linen & pillows. • Heating system for those chilly nights. • Chairs & camping table. • Camping Griddle & Gas. • Pots, Pans, dishes & cutlery. • Free Wi-fi • Radio/CD/MP3/USB. • Unlimited km/miles & CDW Insurance. • A water canister

  • play_arrowDo you offer road side assistance?

    Yes, we have a 24/7 service. Call +354 567 3000 ext. 3. In case of an emergency, call 112

  • play_arrowWhere are you located?

    You’ll find us at Keflavik airport (a walking distance from the arrival building) and in Reykjavik at Fiskislóð 31.

  • play_arrowWhat’s your cancellation policy?

    If you cancel 24 hours or more prior pick up time you get 100% refund of what you have already paid.

  • play_arrowIs there a mileage limit?

    No, you are free to drive as much as you want. Just remember to be rested when you drive.

  • play_arrowDo I need an international driver’s license to drive in Iceland?

    No your national driver’s license will do fine. Just remember to bring it along.

  • play_arrowWhat documents do I need when I rent a camper?

    A valid credit card and a valid driver’s license. The same goes for the motor homes.

  • play_arrowHow old do I need to be to rent a camper or a motorhome?

    You must be 20 years or older and carry a full driver’s license that has been held for at least 12 months and must be presented at the start of the rental. It’s 25 for motor homes!

  • play_arrowWhen and where can I pick up the Camper van?

    In Reykjavik it’s on regular office hours which is between 08:00 to 18:00.
    In Keflavik we have a 24/7 service.