Camper Rental FAQs - Frequently Asked Questions, Campervans

FAQ

  • Where can i find Icelands most cheap grocery stores?

    We highly recommend to shop in Bonus . They are by far the cheapest option and located all over Iceland

  • Is campervan Iceland same company as Rent.is?

    Campervan Iceland is a booking agency and Rent.is is the camper provider

  • Do you offer vehicles service all around the country?

    Yes we do. Simply call +354 567-3000 for road assistance

  • When we visit Iceland, what campsite do you recommend to choose to stay over night?

    Please check out our blog about Campsites in Iceland

  • How easy will it be to change my booking?

    You simply send email to info@rent.is with your request

  • Do we have to check weather forcast every day during winter?

    It is not necessary but it is easy to visit road.is for updates

  • Can three people share a camper van?

    The smallest camper is only for two people, but we offer wide range of camper sizes, up to 6 people motorhomes.

  • Are there any animals that pose a danger on the roads?

    Yes, during summer sheep are running wild all over the country and you have to report an accident to the farmer. On the east side you might (very rarely) encounter reindeer. Of course there are birds and small animals like mice, fox and mink too.

  • Are the camper vans equipped with winter tires during winter?

    Yes, all our camper vans and motorhomes is on studded tires during winter.

  • May I drive on F-roads with my camper or motorhome?

    All our 2WD campers are not allowed on any F-roads. The VW California 4×4 and the Nissan Navara 4×4 however are excellent choose for those who want to explore the F-roads and the Highlands.

  • What kind of insurance do you recommend?

    We highly recommend to choose the Platinum Insurance or the Premium insurance. The Platinum insurance comes with great package of extras and is the only insurance with self risk of ISK 0 in case of a damage.

    For further information, please check our Terms.

  • How big are the beds?

    The size is slightly wider than a double size but not as wide as a Queen size bed and an inch shorter than a Queen size bed. (140 x 200 cm). The Renault Trafic 3 has a slightly bigger bed and it’s 160×200 cm. The beds in our motor homes are the same size or bigger.

  • Is it cold during night in the camper or motorhome?

    No, it’s very nice and toasty inside. You regulate how warm you want to have it inside.

  • Does the camper carry a spare tire?

    Yes, always and that includes our motorhomes too.

  • Are there any animals that pose a danger on the roads?

    Yes, during summer sheep are running wild all over the country and you have to report an accident to the farmer. On the east side you might (very rarely) encounter reindeer. Of course there are birds and small animals like mice, fox and mink too.

  • Can you drink tap water in Iceland?

    Absolutely! We are very proud of our delicious water. Fill up your water bottles at any water tap you come along but do not drink the warm water. Read more: Ten don’t do in Iceland

  • Where do we buy provision for the journey?

    More or less all villages in Iceland have grocery shops but they might not have the cheaper chain stores like Krónan & Bónus.

  • I didn’t get a confirmation E-mail. What can I do?

    We automatically dispatch a confirmation E-mail as soon as the booking & payment is done. If you didn’t receive one, check your junk mail. Are you sure you wrote the correct E-mail address? If you haven’t gotten one, please contact us at info@rent.is and include all your information so we can rectify the situation.

  • When will you charge my credit card?

    When you book on our webpage we don’t charge you anything until you pick up the vehicle. If you wish to pay when you book there is a option for that in the final booking process.

  • Can we use the passenger’s credit card for insurance purposes?

    Yes you can. As long as the owner of the credit card is present during the contract signing!

  • Do you offer a refund for an early return of a camper or motorhome?

    No, sorry. We can’t do that!

  • What time of the year is most suitable for a trip in a camper van or a motor home?

    Well, all seasons we would say. Our campers and motor-homes are made for any weather but not all road conditions.

    Winter has its charm but the weather can be unpredictable so one has to follow the weather reports closely  and of course you need to be better prepared with clothing.

    When winter looses it’s grip on Iceland and everything comes alive is a wonderful time to be here too but, like winter, one has to be prepared and the weather can differ drastically in the different areas in Iceland.

    Summer with its eternal light is magnificent. During summer the weather is much more stable but there can be huge differences in temperature in the different parts of the country.

    Fall has some of the fantastic scenerines in combination with stunning light and is a fantastic time to drive around Iceland but bring good rain clothes in case you’d get pounded by heavy rains.

  • Do we have to return the car clean?

    Partially. You have to return all the boxes and kitchen & cooking utensils clean. You also need to return the camper with a full tank of diesel.

  • Can we get a motorhome with an automatic gearbox?
  • Are the camper vans equipped with winter tires during winter?

    Yes, all our camper vans and motorhomes is on studded tires during winter.

  • Can three people share a camper van?

    The smallest camper is only for two people, but we offer wide range of camper sizes, up to 6 people motorhomes.

  • Can we sleep in a camper van during winter?

    Yes. We have a very powerful heater in our campers and motorhomes that keeps you nice and warm all night long. Read more: What to pack for winter camping

  • Where can we camp for the night?

    We recommend you use one of the many camping sites all around Iceland .  You must camp in campsites but that is not a worry since there are at least 215 campsites all around the country.

  • What kind of insurance do you offer?

    We offer 2 insurance option. The Premium insurance with self risk of ISK 50.000 and Platinum Zero with self risk of ISK 0 plus a huge extra package included.

    Please check out our terms page for further info.

  • What is included in my campervan rental?

    • Sleeping room and seats for 2 ,3, or 5 people depending on camper rented

    • Double bed (140 x 200 cm / 4’7 x 6’6 in)

    • Two Sleeping bags, sheets & pillows.

    • Heating system for those chilly nights.

    • Chairs & camping table.

    • Camping Griddle & Gas.

    • Pots, Pans, dishes & cutlery.

    • Radio/CD/MP3/USB.

    • Unlimited km/miles & CDW Insurance.

    • A water canister

  • Do you offer road side assistance?

    Yes, we have a 24/7 service. Call +354 567 3000 ext. 3. In case of an emergency, call 112

  • Where are you located?

    You’ll find us on the Keflavik airport area. An agent will pick you up at the airport, carrying a sign with the company logo. The agent  shows up with around every ten, fifteen minutes.

  • What’s your cancellation policy?

    If you cancel 24 hours or more prior pick up time you get 100% refund of what you have already paid.

  • Does all Camper rentals include unlimited milage?

    No, you are free to drive as much as you want. Just remember to be rested when you drive.

  • Do I need an international driver’s license to drive in Iceland?

    No your national driver’s license will do fine. Just remember to bring it along.

  • What documents do I need when I rent a camper?

    A valid credit card and a valid driver’s license. However, if you purchase insurance we do not need any credit card, only valid driving license.

  • How old do I need to be to rent a camper or a motorhome?

    There is no age limit on renting vehicle with Rent.is. A valid driving license is needed. However, costumers under the age of 20 years, must purchase a Premium insurance or Platinum zero insurance when renting vehicle.

  • When and where can I pick up the Camper van?

    In Keflavik we have a 24/7 service and you will be picked up by an agent at the airport who will drive you the short distance to where your camper is awaiting you.